Return Policy Page

Returns and Refunds.

1. Log in to your subscription account and select My Orders.

2. Select the order you want to return and click the Manage Orders button.

3. Click Return.

4. Fill out the return form. Available return options (pickup/delivery) will be displayed on this form.

5. Safely wrap your subliminal package and the product is delivered to you in its original and harmless

manufacturer's packaging with a return label affixed to the top of the return package.

6. Visit your nearest drop-off point or wait for pickup with our pick-up service.

Return terms.

1. Product should be unused, unwashed, washed and free of any defects. Fashion items can be tried on to

see if they fit, but they will be considered unmarried. If a product is returned to us in an unsuitable

condition, we reserve the right to return it to you.

2. Product should include original label, user manual, warranty card, free and accessories.

3. Product must be returned to original and innocuous manufacturer packaging/box. If the product is

delivered in second subliminal packaging, it must be returned in the same condition as the return

shipping label. Do not put tape or stickers on the manufacturer's box.

return policy

1. If your product was delivered defective, defective, incorrect or incomplete, please request a return to the

Sabxa app or website. Return requests must be made within 14 days from the date of delivery for sub-

items and 7 days for non-sub-items.

2. For problems with electronic devices and mobile phones after use or after the return policy period,

please check if the product is covered by a vendor warranty or brand warranty. For more information on

warranty claims, please see our Warranty Policy.

3. For selected categories, we accept change of mind. For more information, see the section below on

Return Policy by Category.

Justification for return.

1. Damaged product delivered (i.e. physical damage or damage)/failure (e.g. unable to switch)

2. Incomplete product delivered (meaning missing items and/or accessories)

3. Incorrect product delivered (eg incorrect product/size/color, counterfeit or expired)

4. The product delivered does not match the product description or pictures (i.e. the product is not

advertised)

5. The delivered product was not suitable. (meaning not the right size)

Return policy for each category.

Please note that some items marked as non-refundable on the product page are non-refundable. For more

information, see the full list of non-refundable items.

Phones and Tablets

Phones, Tablets, Batteries and Chargers, Headphones and Headphones, Phone and Tablet Accessories

Change of mind does not apply to refunds and refunds.

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

NOTE: We do not accept refunds for any used items. For mobile phones, if the device is dead (ie not fully

turned on) upon arrival, you can request a refund directly from the subbox. If the phone is already activated*,

please contact the seller or brand warranty directly for manufacturer warranty information.

* The phone is considered active when a SIM card is inserted or when the phone is connected to the Internet via

Wi-Fi.

Fashion

Apparel, Apparel, Sunglasses, Shoes & Accessories

Change of mind applies to refunds and refunds (excluding non-subcommittee items shipped from abroad). If an

item is received defective, defective, incorrect or incomplete, a refund will be made based on the

Subcommittee's assessment. Items, along with their labels, must be unaltered, washed and altered. Any used

items will be discarded and returned to the customer.

Bags, glasses, jewelry, watches, women's and men's underwear.

Conversions are not available for refunds and refunds.

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment. Items, along with their labels, must be unaltered, washed and altered. Any used

items will be discarded and returned to the customer.

Non-returnable items: All custom items, fine jewelry (gold, diamonds, diamonds, etc.)

Beauty and Health

Cosmetics, Fragrances, Moisturizers, Face Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care &

Wellness, Sexual Fitness, Sizing Apparel, Food Supplements

Conversions are not available for refunds and refunds.

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

Note: For device related issues after use or return policy expires, please check if the item is covered by seller or

brand warranty. For information on the different warranty types and how to contact the seller/manufacturer,

please see our Warranty Policy.

Non-refundable items: various beauty services

equipment

Change of mind does not apply to refunds and refunds.

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

Note: For device related issues after use or return policy expires, please check if the item is covered by seller or

brand warranty. For information on the different warranty types and how to contact the seller/manufacturer,

please see our Warranty Policy.

Computing and Gaming

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage Devices, Printers,

Scanners, Headphones, Speakers, Game Consoles and PCs / Video Games, Game Consoles and Accessories,

Software CDs

Conversions are not available for refunds and refunds.

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

NOTE: We do not accept refunds for any used items. For branded warranty laptops, Sabxa will only accept

returns if the device arrives dead (ie not fully opened). After the branded seal is opened or removed, please

contact the seller or the branded warranty provider directly for the manufacturer's warranty information.

Non-refundable items: All software products marked as non-refundable on their product detail page

NOTE: For any software-related technical or installation issues, please contact the branded warranty provider

directly for information on the manufacturer's warranty.

TV, Hi-Fi and Camera

TVs, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filter Microphones, Video Glass, Remote

Controls, Musical Instruments, Audio Entertainment Equipment, Portable Players, Other Accessories

Change of mind does not apply to refunds and refunds.

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

Note: For device related issues after use or return policy expires, please check if the item is covered by seller or

brand warranty. For information on the different warranty types and how to contact the seller/manufacturer,

please see our Warranty Policy.

Non-refundable items: Movie, TV, and music vouchers or services

home and accommodation

Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Decor, Home Improvement, Home & Home

Storage, Lawn & Garden Most Other Accessories

Conversions are not available for refunds and refunds.

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

Note: For device related issues after use or return policy expires, please check if the item is covered by seller or

brand warranty. For information on the different warranty types and how to contact the seller/manufacturer,

please see our Warranty Policy.

Non-returnable items: Any custom-made item

sports and travel

Clothing, Apparel, Shoes & Sunglasses

Conversions are available for refunds and refunds (excluding unsubscribed items shipped from abroad).

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

For foreign products, please review the product page for applicable return reasons.

Bags & Luggage, Sports Watches, Team & Racquet Sports, Dance & Gymnastics, Sports & Fitness, Sports

Nutrition & Supplements, Outdoor Gear, Fitness & Other Sports Equipment

Conversions are not available for refunds and refunds.

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

For foreign products, please review the product page for applicable return reasons.

Note: For device related issues after use or return policy expires, please check if the item is covered by seller or

brand warranty. For information on the different warranty types and how to contact the seller/manufacturer,

please see our Warranty Policy.

Babies, Toys & Babies

Apparel, Apparel, Sunglasses, Shoes & Accessories

Conversions are available for refunds and refunds (excluding unsubscribed items shipped from abroad).

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

Toys and Sports, Baby Care and Hygiene, Baby Products, Diapers and Poultry, Feeding and Care

Conversions are not available for refunds and refunds.

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

Note: For device related issues after use or return policy expires, please check if the item is covered by seller or

brand warranty. For information on the different warranty types and how to contact the seller/manufacturer,

please see our Warranty Policy.

grocery store

Bakery, Beverages, Cooking and Cooking, Cigars and Cigarettes, Dairy, Packaged Food, Party Equipment,

Snacks, Meat and Seafood, Fruits and Vegetables

Change of mind does not apply to refunds and refunds.

If items received are expired, defective, defective, incorrect or incomplete, a refund will be issued based on the

subcontractor's assessment.

digital goods

non refundable

other categories

Books and Stationery

Conversions are not available for refunds and refunds.

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

pet supplies

Conversions are not available for refunds and refunds.

If items received are expired, defective, defective, incorrect or incomplete, a refund will be issued based on the

subcontractor's assessment.

Car and motorcycle accessories, etc.

Change of mind does not apply to refunds and refunds.

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

Items that cannot be returned: Vehicles of any type (cars, bicycles, etc.), installation services

Medical and Industrial Equipment

Conversions are not available for refunds and refunds.

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

Tools, DIY and Outdoors

Conversions are not available for refunds and refunds.

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

Laundry and Cleaning

Change of mind does not apply to refunds and refunds.

If an item is received defective, defective, inaccurate or incomplete, a refund will be made based on the

Subcommittee's assessment.

Refund Policy

Issue a refund

If your product is eligible for a refund, you can choose your preferred refund method according to the table

below. Shipping charges will be refunded along with the amount paid for your returned product.

The time it takes to complete a refund depends on the refund method you choose. Once we have received your

product (2-3 business days) and conducted quality control (1-2 business days), the possible refund processing

times are as follows:

Payment methods Refund options refund time

Cash on Delivery

(COD)

Refund voucher 1-2 working days

Bank savings 4-5 working days

All vouchers Refund voucher 1-2 working days

eSewa Wallet Credit to Iseva wallet 3 working days

Input IME credited to

payment wallet

3 working days

card payment

debit card credit card 10 working days

credit card credit card 10 working days